Please read our cancellation guidelines, return terms, and resolution procedures for handcrafted skincare items.
You may request order cancellation anytime before the parcel is handed over to our delivery partner. To cancel an unfulfilled order, message us on WhatsApp with your name and order details. Once an order has been dispatched from our facility, it cannot be recalled or cancelled in transit.
In accordance with international personal hygiene standards, soaps and bath items cannot be accepted for return or exchange after delivery. We take this hygiene guarantee seriously so every buyer receives 100% untampered, factory-fresh skincare.
In the rare event that your shipment arrives damaged or missing items, we will resolve it immediately:
We are dedicated to ensuring a hassle-free, delightful customer experience.
