Detailed information regarding our packaging, dispatch timelines, nationwide courier delivery, and customer satisfaction resolutions.
Every bar of Skincare By Kumar soap is handmade, cured naturally, and individually quality-checked. Verified orders are carefully packaged in breathable, eco-friendly protective wrapping and dispatched within 24 to 48 business hours (excluding Sundays and national holidays).
We partner with trusted express logistics providers to ensure your handcrafted soaps arrive safely:
Due to the personal hygiene and intimate nature of bath & body skincare items, soaps that have been delivered and opened cannot be returned or reused. This policy ensures that every customer receives 100% pristine, untouched, fresh artisan bars.
If your package is damaged during shipping or if you receive an incorrect product, please reach out to our team within 48 hours of delivery with an unboxing photo/video. We will promptly issue a free replacement or complete refund.
Our support team is available on WhatsApp for live tracking and order assistance.
